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Company Policies

EXCEPTIONLAB INC. WHOLESALE POLICIES:

WEAREHAPPYTOSERVEYOU IS A PROJECT OF EXCEPTIONLAB INC. WE ARE A VERY SMALL, MOSTLY VIRTUAL COMPANY. THE TWO MAIN MEMBERS ARE DESIGNPRENEUR GRAHAM HILL AND THE LOVELY AND TALENTED, OLGA SASPLUGAS. THE CUP IS THE FIRST OFFICIAL TREEHUGGER PRODUCT BUT OTHER, FAR MORE SUSTAINABLE PRODUCTS ARE IN DEVELOPMENT. EXCEPTIONLAB’S OTHER PROJECT IS WWW.TREEHUGGER.COM.

HERE ARE EXCEPTIONLAB’S POLICIES:

WHOLESALE PRICING:

CUPS ARE $6 EACH PLUS SHIPPING. THEY COME IN BOXES OF 24 AND THE MINIMUM ORDER IS 1 BOX.

SHIPPING PER BOX IS TYPICALLY $9-14 DEPENDING ON YOUR DISTANCE FROM OUR WAREHOSUE IN MARYLAND. THEREFORE, A MINIMUM ORDER IS APPROX. $149-159. UNFORTUNATELY, WE DON’T OFFER VOLUME DISCOUNTS.

PAYMENT:

CREDIT CARDS:

WE ACCEPT ALL MAJOR CARDS. YOU CAN CALL US WITH YOUR NUMBER OR FAX/EMAIL IT TO US. THIS IS OUR PREFERRED WAY OF PAYMENT.

PAYPAL:

WE GLADLY ACCEPT PAYPAL PAYMENTS TO GRAHAM@EXCEPTIONLAB.COM. YOUR DELIVERY REQUEST WILL BE MADE ONCE WE RECEIVE NOTICE FROM PAYPAL OF YOUR PAYMENT. WE LIKE PAYPAL TOO.

PROFORMA:

IF YOU MAIL US A CHECK, WE WILL DEPOSIT IT AND ONCE WE KNOW IT HAS CASHED,  WILL SHIP YOUR GOODS. THIS PROCESS CAN TAKE 1-3 WEEKS DEPENDING ON YOUR SPEED. THE CHECKS MUST BE MADE OUT TO EXCEPTIONLAB AND SENT TO DEB MCBRIDE 445 11TH STREET, #3, BROOKLYN, NY 11215. WE ARE NOT BIG FANS OF PROFORMA.

COD:

WE CAN SEND GOODS VIA UPS COD. PLEASE MAKE CHECKS OUT TO EXCEPTIONLAB. THERE IS AN EXTRA CHARGE OF $9 PER ORDER. WE WILL ADD A $30 FEE TO ANY BOUNCED CHECK. NOT TOO HIP ON COD.

TERMS:

WE ONLY GIVE NET 30 TERMS TO MUSEUMS. NOTE THAT WE ARE A SMALL BUSINESS AND CASHFLOW IS IMPORTANT TO US. PLEASE PAY PROMPTLY. MAKE CHECKS OUT TO EXCEPTIONLAB AND SENT TO: 228 PARK AVENUE SOUTH #11190, NY, NY 10003.

WE APOLOGIZE FOR NOT OFFERING TERMS TO STORES BUT WE WANT TO MAINTAIN OUR FOCUS ON SELLING CUPS AND NOT ON ON BILL COLLECTION (ALTHOUGH WE KNOW THAT OF COURSE YOU WOULD PAY). TERMS ARE OUR LEAST FAVOURITE METHOD OF PAYMENT.

SHIPPING:

THE GOODS ARE STORED IN A WAREHOUSE IN MARYLAND.

USA. THEY ARE SHIPPED TO STORES VIA UPS GROUND. THE SHIPPING TYPICALLY TAKES 1-6 DAYS DEPENDING ON LOCATION. IT TAKES ANOTHER 1-2 DAYS PRIOR TO THAT TO GET THE  SHIPMENT OUT OF THE WAREHOUSE. TO SUMMARIZE, ONCE A SHIPMENT HAS BEEN APPROVED, IT SHOULD BE AT YOUR STORE WITHIN 2-8 DAYS.

CANADA. SHIPPING FROM MARYLAND VIA UPS SEEMS TO BE THE BEST. IT'S RELATIVELY QUICK AND NOT MUCH MORE THAN THE U.S. THERE MAY BE CUSTOMS CHARGES. .

EUROPE AND THE REST OF THE WORLD. TO SHIP OVERSEAS IS MORE EXPENSIVE. AS USPS DOESN'T OFFER ECONOMIC SURFACE OPTION ANYMORE (SLOW BOAT 4-6 WEEKS), IT LOOKS LIKE VIA UPS AIR IS THE BEST OPTION. PLEASE EMAIL US REGARDING YOUR NEEDS AND WE WILL FIND THE BEST OPTION FOR YOU.

PACKAGING:

THE CUPS COME IN RECYCLED CARDBOARD MASTER CARTONS OF 24. INSIDE OF THIS ARE 24 SMALLER, GIFT BOXES IN\ WHICH A SINGLE CUP SITS. THESE ARE GOOD FOR PROTECTION AND PRETTY FOR GIFTS.

DEFECTIVE MERCHANDISE:

IF YOU RECEIVE BROKEN OR DEFECTIVE MERCHANDISE, WE WILL CREDIT YOU ON YOUR NEXT ORDER OR REFUND THE AMOUNTS ON YOUR CREDIT CARD. WE REQUIRE A FULL DESCRIPTION OF THE DEFECTS IN EMAIL AND PREFERABLY DIGITAL PICTURES. PLEASE NOTE THAT THE CUPS ARE MEANT TO BE REPLICAS OF THE PAPER CUPS SO THE RIDGE ON THE SIDE AND A SLIGHTLY FADED PATINA ARE NORMAL.

RETURNS:

EXCEPTIONLAB SALES ARE FINAL. NO MERCHANDISE WILL BE RETURNED IF UNSOLD.

DISTANCE FROM OTHER STORES:

OUR CURRENT APPROACH IS TO ALLOW AT LEAST ONE BLOCK BETWEEN RETAILERS.  THIS MAY CHANGE IN THE FUTURE DUE TO THE COMPACT GEOGRAPHICAL AREA IN WHICH WE CAN SELL THE CUP (THINK ZAGAT’S NEW YORK).

THANKS FOR YOUR BUSINESS! PLEASE GIVE US FEEDBACK ABOUT HOW WE CAN DO BETTER. EMAIL SALES@EXCEPTIONLAB.COM

GRAHAM HILL AND OLGA SASPLUGAS